Privacy Policy

ClouNest – Privacy Policy

Effective Date: [3 Apr 2025]

At ClouNest, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website, place an order, or interact with us through any of our services.

By accessing www.clounest.com (“Website”) or providing us with your personal information, you agree to the terms outlined in this policy.

1. What Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide to Us

• Full name, email address, phone number

• Billing and shipping address

• Order history and payment details (via secure third-party processors)

• Communications (e.g., customer service messages, reviews)

1.2 Information Collected Automatically

• IP address, browser type, time zone

• Device identifiers and operating system

• Browsing behavior and interactions on our Website

• Cookies and tracking technologies (see Section 5)

1.3 Information from Third Parties

• Payment platforms (e.g., Shopify Payments, PayPal)

• Marketing platforms or social media if you interact with us through them

2. How We Use Your Information

We collect and use your personal data for the following purposes:

• To fulfill and deliver your orders

• To process payments securely

• To respond to your customer service inquiries

• To provide updates related to your purchases

• To improve our website and user experience

• To send newsletters or promotional offers (only with your consent)

• To comply with legal obligations and prevent fraud

3. Disclosure of Personal Information

We may share your information with trusted third parties, including:

• Shopify, our eCommerce platform provider

• Payment gateways and financial institutions

• Couriers and logistics partners

• IT service providers and data hosting companies

• Marketing and analytics platforms (e.g., Google Analytics, Meta Ads)

• Legal authorities if required to comply with the law

We will never sell, rent, or trade your personal information to unrelated third parties.

4. International Data Transfers

If you are located outside of Australia, your information may be transferred to and processed in countries where data protection laws may differ. We will take reasonable steps to ensure your data is treated securely and in accordance with this policy.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

• Enable secure checkout

• Analyse website traffic and user behavior

• Support marketing efforts

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your browsing experience.

6. Marketing Communications

With your consent, we may send you emails about new products, promotions, or store updates.
You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly at info@clounest.com.

7. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure servers (SSL encryption)

• Access controls and password protections

• Limiting data access to authorized personnel only

While we take all reasonable precautions, no method of transmission over the Internet is 100% secure.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• To access the personal data we hold about you

• To correct inaccurate or incomplete information

• To request deletion of your personal data

• To withdraw consent for marketing communications

• To lodge a complaint with a data protection authority

To exercise your rights, please contact us at info@clounest.com.

9. Third-Party Websites

Our Website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their policies separately before submitting any personal information.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, notified to you via email or other contact methods.

We encourage you to review this page periodically to stay informed of how we are protecting your data.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

📧 Email: info@clounest.com
📍 Address: [ 755-759 Pacific Hwy, Chatswood NSW 2067, Australia ]