Terms & Conditions

ClouNest – Terms & Conditions

Effective Date: [3 Apr 2025]

Welcome to www.clounest.com (“Website”), operated by ClouNest (“we,” “us,” or “our”). By accessing our Website or purchasing from our store, you agree to comply with and be bound by the following terms and conditions (“Terms”). These Terms govern your use of our Website, products, and services.

Please read them carefully before proceeding.

1. General Conditions

1.1 By using this Website and placing an order, you confirm that you are legally capable of entering into a binding agreement in your country of residence.
1.2 We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion and without notice.
1.3 These Terms may be updated from time to time. Continued use of our Website after changes are posted constitutes your acceptance of those updates.

2. Orders & Contract Formation

2.1 All orders placed through the Website are subject to availability and acceptance.
2.2 A binding agreement is formed when we send you an official order confirmation via email.
2.3 We reserve the right to cancel or refuse any order for reasons including (but not limited to):

• Product unavailability

• Errors in pricing or product description

• Failure to obtain payment authorization

3. Product Information

3.1 We aim to ensure that all product descriptions, pricing, and imagery are accurate and up to date.
3.2 Please note that color and texture may vary slightly due to screen settings or production variations.
3.3 All measurements and dimensions provided are approximate.

4. Pricing & Payment

4.1 All prices are listed in [AUD] and include applicable taxes unless stated otherwise.
4.2 We reserve the right to adjust prices at any time without notice.
4.3 Payment is required in full at checkout. We accept secure payment methods provided through Shopify, including major credit cards and digital wallets.

5. Shipping & Delivery

5.1 Shipping times are estimates and may vary depending on your location, courier availability, and peak periods.
5.2 We are not liable for any delivery delays caused by external factors such as weather, customs, or carrier issues.
5.3 Free shipping may apply for qualifying orders as advertised. Full details are available in our Shipping Policy.

6. Returns & Refunds

6.1 We accept returns within 14 days of delivery, provided items are unused, in original condition, and in original packaging.
6.2 Non-returnable items include:

• Gift cards

• Customized or made-to-order products

6.3 Refunds will be issued after inspection and may take 5–10 business days to appear on your original payment method.
6.4 For full details, please refer to our Refund Policy.

7. Promotions & Discount Codes

7.1 Promotional offers and discount codes are valid for a limited time only and may be subject to specific conditions.
7.2 We reserve the right to cancel or modify promotions at any time without notice.
7.3 Discount codes cannot be applied to gift cards, shipping, or sale items unless otherwise stated.

8. Intellectual Property

8.1 All content on this Website—including but not limited to text, images, graphics, logos, and layout—is the property of ClouNest or its licensors.
8.2 You may not reproduce, distribute, modify, or use any part of our content without prior written consent.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, ClouNest shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, income, or business opportunities.
9.2 We do not guarantee uninterrupted or error-free access to the Website and will not be responsible for any disruptions or losses resulting therefrom.

10. Third-Party Links

10.1 Our Website may include links to third-party websites for your convenience.
10.2 We are not responsible for the content, availability, or privacy practices of these external sites.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, and protect your personal information.

12. Contact Us

If you have any questions regarding these Terms or need assistance, please contact us at:

📧 Email: info@clounest.com
📍 Address: [ 755-759 Pacific Hwy, Chatswood NSW 2067, Australia ]